After you've signed up, here's how it works:

Step 1
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Step 2
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Step 3
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Step 4
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Tell me about the bennies

Beauty Cards

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Gifts & Surprises

This section includes Birthday Gifts, Annual Gifts, and Surprises. Nulla vitae elit libero, a pharetra augue.

In-Store Birthday Treatments

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Free Shipping

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Free Two-Day Shipping

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Exclusive Event Invitations

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What are the tiers?

Types of benefits SILVER SAPPHIRE PLATINUM
Member Level
Spend per Calendar Year
$0 - $299 $300 - $999 $1000+
Beauty Cards
Earn $10 for every $250 spent Issued January, April, July, October
Has benefit Has benefit Has benefit
Birthday Gift
Birthday Gift Premium Gift Deluxe Gift
In-Store Birthday Treatment
In-Store Treatment Premium Treatment Deluxe Treatment
Surprises
Has benefit Has benefit Has benefit
Free Shipping
no minimum spend
Has benefit Has benefit Has benefit
Free Two-Day Shipping
when you spend $150
Has benefit Has benefit Has benefit
Exclusive Event Invitations
Does not have benefit Has benefit Has benefit
Annual Gift
Does not have benefit Does not have benefit Has benefit

Frequently asked questions

Select a FAQ category below to see related questions and answers
The Bluemercury BlueRewards Program is our rewards program specially designed for our loyal customers and it’s free to join!
As a Bluemercury BlueRewards Program member, you can enjoy member benefits including birthday gifts, member rewards, surprises, free standard shipping and more!
For more information about the BlueRewards Program, click here.
Members can enjoy different benefits based on their BlueRewards Program Level, including exclusive access, birthday gifts, member rewards, surprises and more! To learn more, click here.
Our Privacy Policy can be found here.
Our terms and conditions can be found click here.
To be eligible for Membership, you must: provide your first and last name, a unique email address to be used as your Membership identifier and email communications, your postal code and your birth month; you must be 13 years of age or older; and you must be a legal resident of the United States. Eligible minors must obtain a parent’s or legal guardian’s consent prior to participation.
Employees are not eligible to participate in the Bluemercury BlueRewards Program.
I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury BlueRewards Program?
Yes, you will need to enroll in the Bluemercury BlueRewards Program and accept our program terms and conditions to join. You can join in store or on Bluemercury.com by signing in or registering online. Click here.
To join online click here. Or visit your nearest store listed here.
To enroll in the BlueRewards Program, we will need your full name, a valid email address, and a phone number. Birth month is optional (provide to get your birthday gift.)
There is no physical program membership card for Bluemercury BlueRewards. All you need is your email address to login to your online account, or provide your email or phone number to our beauty experts to retrieve your membership in store.
Yes, your information is secure! You can view our Privacy Policy.
You can reset your password online by clicking the “Forgot Password” link under My Account and enter the email that you used to join Bluemercury BlueRewards. For further assistance, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Passwords can be updated by clicking the “Forgot Password” link on the My Account page.
Personal Information can be updated on the My Account page online once logged in.
Please retain your store receipt and call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
You can opt out of email promotional messages anytime. However, please note that all member benefits and offers will be communicated by email. Subscribing to Bluemercury.com promotional messages will keep you in the know for any new reward opportunities, exclusive events, and product launches. This also includes rewards status as your purchases move you into the next Program Rewards level.
Enrolling as a member in store results in the creation of a Bluemercury.com account, but if you only shop in store, you do not need to access your online account.
Your Bluemercury.com account will be created automatically between 24 – 48 hours after you joined in store if the email you provided is valid. All you need to do is activate your online account and set up a password. You can do so by clicking on the My Account icon at the top of Bluemercury.com’s home page, entering the email address you used in store and then clicking on “Forgot Password” in the My Account section.
Please allow 2 business days before you set up your online account.
If you are having trouble, please contact us so we can assist you – click here.
We are sorry to see you miss out on earning Bluemercury BlueRewards Program benefits. But if you must, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Beauty Cards can be redeemed in-store or online.
In order to redeem your reward online you need to log in using the email address associated with your BlueRewards account. If you can’t remember your password, click "Forgot Password" and reset instructions will be emailed to you. Once you’re logged in, there are two ways to access your card.
1. Go to My Account to find your current rewards.
Click "Apply" next to the Beauty Card to add it to your order.
Your Beauty Card will be added to your cart and the discount will be automatically applied to your total.
2. Your Cart
Click on your cart and you will see your Beauty Card reward amount reflected in your subtotal.
Beauty Cards may only be used for product purchases, excluding gifts cards and spa services.
Other offers or promotions cannot be combined when using your Beauty Card.
Bluemercury BlueRewards Program offers three levels of recognition (“Program Levels”). Your Program Level is based on your net qualifying spend level (the total dollar amount of your purchases of Bluemercury merchandise or spa services, less returns, discounts and adjustments) in the previous calendar year ("Annual Qualifying Spend").
You can increase your Level by hitting the Annual Qualifying Spend thresholds.
Silver Level $0-$299; Sapphire Level $300-$999; Platinum Level $1000+ in a calendar year.
Sign up online to view your status and your Annual Qualifying Spend activity.
All merchandise and spa purchase transactions (excluding the purchase of gift cards/e-gift cards, taxes & shipping) on Bluemercury.com, in Bluemercury heritage stores and in Bluemercury shops inside Macy’s locations contribute to your qualifying spend.
If you return a product, the amount will be deducted from your qualifying spend to determine your net Annual Qualifying Spend.
Gift card or e-gift cards purchases DO NOT increase your Annual Qualifying Spend and therefore do not count towards moving your Program Level to the next Level.
Click here for a detailed overview of our Program Level benefits.
Benefits are valid for as long as you are in a specific Program Level. If you move down a Reward Level, your benefits change accordingly.
Your Program Level is good for the calendar year in which you qualify for that Level and the following calendar year. After that, annual requalification is required.
Your Annual Qualifying Spend starts accruing the day you join the program.
Returned or cancelled purchases will be removed from your Annual Qualifying Spend and will not contribute towards your Program Level.
You can access your account profile here.
You can also check your status in store by providing your phone number or email to our beauty experts.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
You will be notified via email as you become eligible to redeem rewards. You can also view available rewards by logging into your online account.
Beauty Cards are issued on the first day of the month, four times a year – January, April July, October
Beauty Cards can be redeemed up to fourteen (14) days of the issuance day.
Beauty Cards can be redeemed in-store or online.
You can redeem as many eligible rewards as you’d like!
You can’t. Rewards are non-exchangeable and non-refundable.
No, rewards are non-exchangeable and non-refundable.
Yes, please be sure to redeem your reward(s) within the calendar month of issuance.
Beauty Cards may only be used for product purchases, excluding gifts cards and spa services.
Each Beauty Card is valid for one transaction before its expiration date. If a member does not use the full value of the issued Beauty Card, the remaining value will be forfeited.
You can check the shipping status by logging into your online account.
I did not receive an email with my birthday reward.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.
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