Bluemercury Gift Card Policies
Gift Card Purchases
We offer two types of Gift Cards: Physical and E-Gift Card.
Both types of Gift Cards are valid methods of payment for all Bluemercury locations including those inside Macy’s. They may be used for all spa services and online.
Bluemercury Gift Cards cannot be used for Macy’s purchases.
Macy’s Gift Cards cannot be used at any Bluemercury location including those inside of Macy’s.
E-Gift Card Terms and Conditions
Your bluemercury.com E-Gift Card number may be used to purchase any merchandise on-line at Bluemercury stores, and in-store by following the instructions in the E-Gift Card email. You may not add value back onto the E-Gift Card, nor redeem it for cash or apply it as payment or credit to your credit card account. When you make a purchase with your bluemercury.com E-Gift Card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your available card balance. You may check any remaining value via the online Balance checker or in-store with the help of a Beauty Expert.
Please safeguard your bluemercury.com E-Gift Card number. The bearer is responsible for its loss or theft. If your E-Gift Card is lost or stolen, and you have proof of purchase, we will issue you a replacement for the balance shown on our records. Your bluemercury.com E-Gift Card number is required for all inquiries.
Your bluemercury.com E-Gift Card never expires.
Gift Card Returns
Purchases made on a Gift Card and then returned will be refunded to a new gift Card.
Gift Cards cannot be returned or redeemed for cash unless required by law.
Lost or Stolen Gift Cards
Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please contact us by live chat, phone or email and a customer service representative will be able to assist.
An investigation will be conducted for each case to determine eligibility for a replacement Gift Card. We cannot guarantee the recovery of lost funds.
Check Gift Card Balance
You can check your available balance and recent activity here, or call 1-800-355-6000.
Promotional cards are NOT Gift Cards. Promotional cards are offered for a limited time only and do expire. For physical promo cards, the expiration date is printed on the card. For online promo cards, the expiration date and terms will be sent to you via email.
Please contact customer service if you are experiencing any issues.