Bluemercury Rewards Program FAQs

 

Click on any of the FAQ categories below to see a listing of related questions and answers

1)     PROGRAM INFORMATION

2)     MY ACCOUNT

3)     PROGRAM LEVEL

4)     REWARDS

5)     PROGRAM SUPPORT

 

  • PROGRAM INFORMATION:

 

What is Bluemercury Rewards Program:

  • It is our rewards program specially designed for our loyal customers.
  • It’s free to join! As a Bluemercury Rewards Program member, you’ll have instant access to top trends, you’ll receive a free gift on your birthday, and you may also be eligible to receive other free gifts, special invites, and exclusive events and offers throughout the year.
  • For more information about the Bluemercury Rewards Program, click here.

 

What are the benefits?

What is the privacy policy?

  • Our Privacy Policy can be found https://bluemercury.com/pages/privacy-policy

 

What are the Bluemercury Rewards Program terms and conditions?

Who can join? What are the eligibility requirements?

  • To be eligible to join, you must be a U.S. resident and over the age of 13 years. You must also provide your full name and a valid email address and phone number to join.

 

Can employees participate?

  • Employees are not eligible to participate in the Bluemercury Rewards Program.

 

I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury Rewards Program?

  • Yes, you will need to enroll in the Bluemercury Rewards Program and accept our program terms and condition to join. You can join in stores or on Bluemercury.com by signing in or registering online. Click here https://bluemercury.com/account/login

How do I join?

  • Simply visit your nearest store or click here to login/register online https://bluemercury.com/account/login

What information do I need to provide to join?

  • To enroll you in our Rewards Program, we will need your full name, a valid email address, and a phone number.
  • Birth month is optional (provide to get your birthday gift.)

 

Do I get a Bluemercury Rewards card for joining?

  • There is no physical program membership card for Bluemercury Rewards. All you need is your email address to login to your online account, or provide your email or phone number to our beauty experts to retrieve your membership.

 

 

  1. MY ACCOUNT:

 

Is my personal information secure? Will my information be shared with others?

  • Yes, your information is secure! You can view our Privacy Policy on https://bluemercury.com/pages/privacy-policy

 

What if I can’t remember my log-in information?

  • You can reset your password online by clicking on “Forgot Password” link under My Account and enter the email that you used to join Bluemercury Rewards. For further assistance, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com

 

How do I change my password?

How do I change my personal information?

  • Personal Information can be updated in My Account online once logged in.

 

What do I do if I forget to tell the beauty expert I'm a Bluemercury Rewards Program member at the time of my purchase?

  • Please retain your store receipt and call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com

 

What do I do if I forget to sign into my Bluemercury Rewards Program account online when I made an order?

  • Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com

 

Do I have to subscribe to Bluemercury.com emails if I join the Bluemercury  Rewards Program?

  • You can opt out of email promotional messages anytime. However, please note that all member benefits and offers will be communicated by email. Subscribing to Bluemercury.com promotional messages will keep you in the know for any new reward opportunities, exclusive events, and product launches, as well as keep you up-to-date with your rewards status as your purchases move you into the next Program Rewards level.

 

Do I have to create an online account if I joined the Bluemercury Rewards Program in a Bluemercury store?

 

  • Enrolling as a member in-store results in the creation of a bluemercury.com account, but if you only shop in-store, you do not need to access your online account.
  • Your bluemercury.com account will be created automatically between 24 – 48 hours after you joined in store if the email you provided is valid. All you need to do is activate your online account and set up a password. You can do so by clicking on the My Account icon at the top of Bluemercury.com’s home page, entering the email address you used in store and then click on “Forgot Password” in My Account section.
  • Please allow 2 business days before you set up your online account.
  • If you are having trouble, please contact us so we can assist you – click https://bluemercury.com/pages/contact-us

 

How do I cancel my membership?

  • We are sorry to see you miss out on earning Bluemercury Rewards Program benefits. But if you must, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

 

Does my membership expire?

  • Membership expires if inactive for the past 24 months.

 

 

  1. PROGRAM REWARDS LEVELS:

 

How many levels are in the Program?

  • Bluemercury Rewards Program offers three levels of recognition (“Program Level”). Your Program Level is based on your net qualifying spend level (the total dollar amount of your purchases of Bluemercury merchandise or spa services, less returns, discounts and adjustments) in the previous calendar year ("Annual Qualifying Spend"). .

 

How do I achieve each Level of the Bluemercury Rewards Program?

  • You can increase your Level by hitting the Annual Qualifying Spend thresholds.
  • Rising Star Level $1-$499; Super Star Level $500-$999; Rock Star Level $1000+ in a calendar year
  • Sign up online to view your status and your Annual Qualifying Spend activity.

 

What is qualifying spend?

  • All merchandise and spa purchase transactions (excluding the purchase of gift cards/e-gift cards, axes & shipping) on Bluemercury.com, in Bluemercury heritage stores and in Bluemercury shops inside Macy’s locations contribute to your qualifying spend.
  • If you return a product, the amount will be deducted from your qualifying spend to determine your net Annual Qualifying Spend.

 

Will purchasing gift cards/e-gift cards count towards my Program Level?

  • Gift card or e-gift cards purchases DO NOT increase your Annual Qualifying Spend and therefore do not count towards moving your Program Level to the next Level.

 

What benefits exist at each Program Level?

  • Click https://bluemercury.com/rewards-program-overview for a detailed overview of our Program Level benefits.
  • Benefits are valid for as long as you are in a specific Program Level. If you move down a Reward Level, your benefits change accordingly.

 

Does my Program Level expire?

  • Your Program Level is good for the calendar year in which you qualify for that Level and the following calendar year. After that, annual requalification is required.

 

I’ve made a purchase before joining, will this count towards my Reward Level status?

  • Your Annual Qualifying Spend starts accruing the day you join the program.

 

What happens if my purchase is returned or cancelled?

  • Returned or cancelled purchases will be removed from your Annual Qualifying Spend and will not contribute towards your Program Level.

 

How do I check my status?

  • You can access your account profile on https://bluemercury.com/account/login You can also check your status in store by providing your phone number or email to our beauty experts.

 

What do I do if I think there’s an error in my status?

  • Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com

 

Can I earn Macy’s Star Rewards when shopping at Bluemercury shops inside Macy’s?

  • Yes! If you are also enrolled as a Macy’s Star Rewards customer, your purchases at Bluemercury shops inside Macy’s stores will count under both rewards programs. See macys.com/starrewards for more information.

 

  1. REWARDS:

 

How will I receive my rewards or view Program Level status?

  • You will be notified via email as you become eligible to redeem rewards. You can also view available rewards by logging into your online account.

 

How can I redeem a reward?

  • Please follow instructions in the email you received with your reward or under My Reward section after logging into your account.

 

How many rewards can I redeem at once?

  • You can redeem as many eligible rewards as you’d like!

 

How can I return a reward?

  • You can’t. Rewards are non-exchangeable and non-refundable.

 

Can I exchange my rewards?

  • No, rewards are non-exchangeable and non-refundable.

 

Do rewards expire?

  • Yes, please be sure to redeem your reward(s) within 60 days ofdate of issue.

 

 

How do I know the shipping status of my reward redeemed online?

  • You can check the shipping status by logging into your online account.

 

I did not receive an email with my birthday reward.

 

What is a Surprise Reward?

  • There is a reason we called it a Surprise Reward ;)

 

Why can’t I redeem a reward?

  • Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com

 

  1. PROGRAM SUPPORT:

 

Who can I contact for support?

  • Member Care at 1-800-355-6000 or team@bluemercury.com

 

What do I do if I suspect someone of cheating or trying to game the program?

  • Please Member Care at 1-800-355-6000 or write to us at team@bluemercury.com