Shipping, Returns, & Exchanges | bluemercury

Shipping, Returns, & Exchanges

Shipping & Delivery

Due to COVID-19, our warehouse is operating at reduced capacity. We are closely monitoring and following recommendations provided by the CDC, as well as local and federal authorities. Orders may be a slightly delayed.

FREE STANDARD SHIPPING ON ALL ORDERS

Business Days & Holidays

Orders placed by 3 p.m. Eastern time will be processed the same business day. Orders placed on weekends and holidays will be processed the next business day.

Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:

  • New Year’s Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS (Priority), 2- Day and 1-Day shipping services.

P.O. Box, International Shipping, APO/FPO/DPO Military Addresses

We are unable to ship to P.O. Boxes, international, and military addresses at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.

All orders containing hazardous materials can only be shipped via ground to addresses within the continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.

Tracking Orders

See the latest shipping updates on the Order Tracking page.

Lost in Transit

We are sorry, but we are not responsible for orders or items lost in transit by the carrier.

Returns & Exchanges

To accommodate our clients during this unusual time, we are extending our return and exchange period to 60 days for all orders.

Our Return Policy

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases.

We gladly accept returns on products that are in new or gently used condition.

All samples are yours to keep, regardless of the return.

In-store Purchases

All in-store purchases must be returned or exchanged at any one of our Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.

Bluemercury inside Macy’s Purchases

Macy’s will accept for return or exchange Bluemercury purchases with proof of purchase within 180 days of purchase. Bluemercury returns and exchanges can be accepted at a Macy's store with a Bluemercury shop or returned by mail. Macy’s will not accept returns or exchange purchases from Bluemercury standalone stores or online orders.

Bluemercury Exchange Policy

If you would like to exchange a product for the same item, no payment is required-just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.

Online Purchases

Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: A return label was provided to you in your shipment. Contact us by live chat, phone or email to receive a free replacement shipping label.

Live Chat: Start chatting with a specialist.
Phone: 1-800-355-6000
Email: team@bluemercury.com

All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

Returns Made within 30 Days

Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-store, online, or for spa services.

Please note on the return slip whether funds should be returned to a new Bluemercury Gift Card, if desired.

Returns Made within 60 Days

Returns within 60 days of purchase will be refunded as a Gift Card which can be used in-store, online, or for spa services.

Gift Card Returns

Gift Cards cannot be returned or exchanged for cash. Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please email team@bluemercury.com or call 1-800-355-6000 and a customer service representative will assist.

Damaged products

If your product has broken glass or is leaking liquid, please email our customer service at team@bluemercury.com or call 1-800-355-6000 to arrange an exchange.

Gift Returns

If you are returning a gift, please notify us by calling 1-800-355-6000 during business hours--Check the box on the return packing slip if you prefer to get the purchase price sent to you as a Gift Card. We can refund gift orders as a Gift Card that can be used in stores and online at Bluemercury.com. Exchanges may only be conducted in-store and cannot be performed by mail.

Amazon.com Returns

Orders placed on Amazon.com and fulfilled by Bluemercury must be returned within 30 days and are subject to Amazon.com Terms and Conditions. See our "Returns & Refunds" policy on Amazon.com for the most up-to-date information.