Shipping, Returns, & Exchanges
Shipping & Delivery
Due to COVID-19, our warehouse is operating at reduced capacity. We are closely monitoring and following recommendations provided by the CDC, as well as local and federal authorities. Orders may be delayed as we prioritize the safety of our clients and our staff. Your order will ship within 10 days of when it was placed. Once your order ships, you will receive a confirmation email with tracking information.
FREE STANDARD SHIPPING ON ALL ORDERS
Business Days & Holidays
Orders placed by 3 p.m. Eastern time will be processed the same business day. Orders placed on weekends and holidays will be processed the next business day.
Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:
- New Year’s Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
Hawaii & Alaska
For shipments to Hawaii and Alaska, we offer USPS (Priority), 2- Day and 1-Day shipping services.
P.O. Box, International Shipping, APO/FPO/DPO Military Addresses
We are unable to ship to P.O. Boxes, international, and military addresses at this time.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.
Restricted Hazardous Items
Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.
All orders containing hazardous materials can only be shipped via ground to addresses within the continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.
See the latest shipping updates on the Order Tracking page.
Lost in Transit
We are sorry, but we are not responsible for orders or items lost in transit by the carrier.
Returns & Exchanges
To accommodate our clients during this unusual time, we are extending our return and exchange period to 60 days for all orders.
Our Return Policy
Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases.
We gladly accept returns on products that are in new or gently used condition.
All samples are yours to keep, regardless of the return.
All in-store purchases must be returned or exchanged at any one of our Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.
Bluemercury inside Macy’s Purchases
Macy’s will accept for return or exchange Bluemercury purchases with proof of purchase within 180 days of purchase. Bluemercury returns and exchanges can be accepted at a Macy's store with a Bluemercury shop or returned by mail. Macy’s will not accept returns or exchange purchases from Bluemercury standalone stores or online orders.
Bluemercury Exchange Policy
If you would like to exchange a product for the same item, no payment is required-just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.
Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail.
To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.
By mail: A return label was provided to you in your shipment. Contact us by live chat, phone or email to receive a free replacement shipping label.
All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
Refunds: As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.
Returns Made within 30 Days
Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-store, online, or for spa services.
Please note on the return slip whether funds should be returned to a new Bluemercury Gift Card, if desired.
Returns Made within 60 Days
Returns within 60 days of purchase will be refunded as a Gift Card which can be used in-store, online, or for spa services.
Gift Card Returns
Gift Cards cannot be returned or exchanged for cash. Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please email firstname.lastname@example.org or call 1-800-355-6000 and a customer service representative will assist.
If you are returning a gift, please notify us by calling 1-800-355-6000 during business hours--Check the box on the return packing slip if you prefer to get the purchase price sent to you as a Gift Card. We can refund gift orders as a Gift Card that can be used in stores and online at Bluemercury.com. Exchanges may only be conducted in-store and cannot be performed by mail.
Orders placed on Amazon.com and fulfilled by Bluemercury must be returned within 30 days and are subject to Amazon.com Terms and Conditions. See our "Returns & Refunds" policy on Amazon.com for the most up-to-date information.