Bluemercury Returns Policy
Not satisfied with your purchase? Please review our returns policy below for information on returning your Bluemercury in-store and online purchases. We gladly accept returns on products that are in new or gently used condition. If your product has broken glass or is leaking liquid, please contact our customer service at firstname.lastname@example.org or call 1-800-355-6000 to arrange an exchange.
All samples are yours to keep, regardless of the return.
All in-store purchases must be returned to any one of our Bluemercury store locations with a valid receipt. Visit our Store Locator to find a store near you.
If you would like to return to your purchase by mail, please complete the following steps:
- Ensure that your product is in new or gently used condition.
- Include a copy of the receipt in the box.
- Secure the product in the box.
- Ship via a tracked service, such as USPS, UPS or FedEx.
Sorry - we cannot be responsible for merchandise returns lost in transit.
Attn: Capacity / Web Returns
1112 Corporate Rd
North Brunswick, NJ 08902
Returns Made within 30 Days
Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-store or online.
Returns Made within 60 Days
Returns within 60 days of purchase may be refunded as a Gift Card which can be used in-store or online.
Orders placed on Amazon.com and fulfilled by Bluemercury must be returned within 30 days and subject to Amazon.com Terms and Conditions. See our "Returns & Refunds" policy on Amazon.com for the most up-to-date information.
If you are returning a gift, please call 1-800-355-6000. We can refund gift orders as a Gift Card which can be used in-store or on bluemercury.com.