Help & FAQ

1. How do I Track my Order?

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

2. Do you offer Curbside Pickup?

Yes, we do, and you can read about how it works here

3. Do you offer Gift Cards?

Yes, you can read about our policy here.

4. How do I check my Gift Card Balance?

You can check your balance here.

5. How do I Return my purchase?

We accept returns within 90 days of purchase in store and online. Purchases made in store can be returned to any Bluemercury store. purchases can be returned FREE of charge to your local store or by mail. If you wish to make an online return, complete the return request form to receive a return label. Read the full policy here.

6. Do you have Spas?

Yes, our Bluemercury Spas are located in our Bluemercury stores at select locations. Find the nearest Bluemercury Spa at your neighborhood Bluemercury here. Call your store for the latest spa menu.

7. How do I contact customer service?

Click here to for how to contact our team.

8. Why isn't my Promo Code working?

Customers are not able to stack multiple offers. Beauty Cards are not able to be stacked with other promotional codes. Read about our Beauty Cards here.
Please make sure your code is still valid, you can check live codes here.

9. Is Same Day Delivery from stores available?

Yes, Same Day Delivery is available at select Bluemercury locations. Click here for more details.

10. How much does shipping cost?

Read about Our Policy

11. How do I sign up for text messages?

To opt-in to text message marketing, text JOIN to 68228.
By subscribing to Bluemercury text messages, you consent to receive autodialed messages to the number used at opt-in. Msg freq may vary. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Privacy

12. Do you have Shop Now, Pay Later?

Yes, you can split your purchase into four interest-free payments with Klarna. See how it works here.

13. Do you accept cash in stores?

Bluemercury stores do not accept payment in the form of cash, unless required by law in that location. This policy was created to increase the safety of our store environment, the wellbeing of our staff, and the efficiency of store operations.