Help & FAQ

1. How do I Track my Order?

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.


2. What COVID-19 precautions are being taken in store?

Read about what we’re doing to keep you, our employees, and others safe here.


3. Do you offer Curbside Pickup?

Yes, you can read about the precautions we're taking and how it works here. And, find stores offering Curbside Pickup here.


4. Do you offer Gift Cards?

Yes, you can read about our policy here.


5. How do I check my Gift Card Balance?

You can check your balance here.


6. How do I Return my purchase?

We accept returns within 60 days of purchase in store and online. Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. Purchases made in store can be returned to any Bluemercury store. Read the full policy here.


7. Do you have Spas?

Yes, our Bluemercury Spas are located in our Bluemercury stores at select locations. Find the nearest Bluemercury Spa at your neighborhood Bluemercury here. Call your store for the latest spa menu.


8. How do I contact customer service?

Click here to for how to contact our team.


9. Why isn't my Promo Code working?

Customers are not able to stack multiple offers. Beauty Cards are not able to be stacked with other promotional codes. Read about our Beauty Cards here.
Please make sure your code is still valid, you can check live codes here.


10. Is Same Day Delivery from stores available?

Yes, Same Day Delivery is available at select Bluemercury locations. Click here for more details.


11. How much does shipping cost?

Read about Our Policy