Help & FAQ

1. How do I Track my Order?

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

2. Do you offer Curbside Pickup?

Yes, we do, and you can read about how it works here

3. Do you offer Gift Cards?

Yes, you can read about our policy here.

4. How do I check my Gift Card Balance?

You can check your balance here.

5. How do I Return my purchase?

We accept returns within 90 days of purchase in store and online. Purchases made in store can be returned to any Bluemercury store. purchases can be returned FREE of charge to your local store or by mail. If you wish to make an online return, reach out to Customer Service to create a return label for your order. Read the full policy here.

6. Do you have Spas?

Yes, our Bluemercury Spas are located in our Bluemercury stores at select locations. Find the nearest Bluemercury Spa at your neighborhood Bluemercury here. Call your store for the latest spa menu.

7. How do I contact customer service?

Click here to for how to contact our team.

8. Why isn't my Promo Code working?

Customers are not able to stack multiple offers. Beauty Cards are not able to be stacked with other promotional codes. Read about our Beauty Cards here.
Please make sure your code is still valid, you can check live codes here.

9. Is Same Day Delivery from stores available?

Yes, Same Day Delivery is available at select Bluemercury locations. Click here for more details.

10. How much does shipping cost?

Read about Our Policy

11. How do I sign up for text messages?

To opt-in to text message marketing, text JOIN to 68228.
By subscribing to Bluemercury text messages, you consent to receive autodialed messages to the number used at opt-in. Msg freq may vary. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms & Privacy

12. Do you have Shop Now, Pay Later?

Yes, you can split your purchase into four interest-free payments with Klarna. See how it works here.

13. When will I receive my BlueBonus?

The total amount you earned between August 4 and August 10 will be added to your BlueRewards account prior to August 17, and will be valid for use from August 17 through August 31. Your full BlueBonus amount must be used in a single transaction or your remaining balance will be forfeited.

To redeem your BlueBonus in store, show your unique barcode at checkout. The barcode was sent to your email.

To redeem your BlueBonus online, log into your account and your BlueBonus amount will automatically appear when you begin the checkout process.

Check your account here.