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Bluemercury BlueRewards

Bluemercury Blue Rewards

FAQ

Program Information:

What is the Bluemercury BlueRewards Program?

The Bluemercury BlueRewards Program is our rewards program specially designed for our loyal customers and it’s free to join!
As a Bluemercury BlueRewards Program member, you can enjoy member benefits including birthday gifts, member rewards, surprises and more!
For more information about the BlueRewards Program, click here.

What are the benefits?

Members can enjoy different benefits based on their BlueRewards Program Level, including exclusive access, birthday gifts, member rewards, surprises and more! To learn more, click here.

What is the privacy policy?

Our Privacy Policy can be found here.

What are the Bluemercury BlueRewards terms and conditions?

Our terms and conditions can be found here.

Who can join? What are the eligibility requirements?

To be eligible for Membership, you must: provide your first and last name, a unique email address to be used as your Membership identifier and email communications, your postal code and your birth month; you must be 13 years of age or older; and you must be a legal resident of the United States. Eligible minors must obtain a parent’s or legal guardian’s consent prior to participation.

Can employees participate?

Employees are not eligible to participate in the Bluemercury BlueRewards Program.

I am already a customer of Bluemercury. Do I need to take any action to join the Bluemercury BlueRewards Program?

Yes, you will need to enroll in the Bluemercury BlueRewards Program and accept our program terms and conditions to join. You can join in store or on Bluemercury.com by signing in or registering online. Click here.

How do I join?

Enrollment is currently limited to the Philadelphia Area. To join, simply visit your nearest store listed here. If you are not in Philadelphia, click here to give your email address and be the first to know when BlueRewards launches near you.

What information do I need to provide to join?

To enroll in the BlueRewards Program, we will need your full name, a valid email address, and a phone number. Birth month is optional (provide to get your birthday gift.)

Do I get a Bluemercury BlueRewards card for joining?

There is no physical program membership card for Bluemercury BlueRewards. All you need is your email address to login to your online account, or provide your email or phone number to our beauty experts to retrieve your membership in store.

My Account:

Is my personal information secure? Will my information be shared with others?

Yes, your information is secure! You can view our Privacy Policy.

What if I can’t remember my log-in information?

You can reset your password online by clicking the “Forgot Password” link under My Account and enter the email that you used to join Bluemercury BlueRewards. For further assistance, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

How do I change my password?

Passwords can be updated by clicking the “Forgot Password” link on the My Account page. To start, click here.

How do I change my personal information?

Personal Information can be updated on the My Account page online once logged in.

What do I do if I forget to tell the beauty expert I'm a Bluemercury BlueRewards Program member at the time of my purchase?

Please retain your store receipt and call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

What do I do if I forget to sign into my Bluemercury BlueRewards Program account online when I made an order?

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Do I have to subscribe to Bluemercury.com emails if I join Bluemercury BlueRewards?

You can opt out of email promotional messages anytime. However, please note that all member benefits and offers will be communicated by email. Subscribing to Bluemercury.com promotional messages will keep you in the know for any new reward opportunities, exclusive events, and product launches, as well as keep you up-to-date with your rewards status as your purchases move you into the next Program Rewards level.

Do I have to create an online account if I joined the Bluemercury BlueRewards Program in a Bluemercury store?

Enrolling as a member in store results in the creation of a Bluemercury.com account, but if you only shop in store, you do not need to access your online account.
Your Bluemercury.com account will be created automatically between 24 – 48 hours after you joined in store if the email you provided is valid. All you need to do is activate your online account and set up a password. You can do so by clicking on the My Account icon at the top of Bluemercury.com’s home page, entering the email address you used in store and then clicking on “Forgot Password” in the My Account section.
Please allow 2 business days before you set up your online account.
If you are having trouble, please contact us so we can assist you – click here.

How do I cancel my membership?

We are sorry to see you miss out on earning Bluemercury BlueRewards Program benefits. But if you must, please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Program Rewards Levels:

How many levels are in the Program?

Bluemercury BlueRewards Program offers three levels of recognition (“Program Levels”). Your Program Level is based on your net qualifying spend level (the total dollar amount of your purchases of Bluemercury merchandise or spa services, less returns, discounts and adjustments) in the previous calendar year ("Annual Qualifying Spend").

How do I achieve each Level of the Bluemercury BlueRewards Program?

You can increase your Level by hitting the Annual Qualifying Spend thresholds.
Silver Level $1-$299; Sapphire Level $300-$999; Platinum Level $1000+ in a calendar year.
Sign up online to view your status and your Annual Qualifying Spend activity.

What is qualifying spend?

All merchandise and spa purchase transactions (excluding the purchase of gift cards/e-gift cards, taxes & shipping) on Bluemercury.com, in Bluemercury heritage stores and in Bluemercury shops inside Macy’s locations contribute to your qualifying spend.
If you return a product, the amount will be deducted from your qualifying spend to determine your net Annual Qualifying Spend.

Will purchasing gift cards/e-gift cards count towards my Program Level?

Gift card or e-gift cards purchases DO NOT increase your Annual Qualifying Spend and therefore do not count towards moving your Program Level to the next Level.

What benefits exist at each Program Level?

Click here for a detailed overview of our Program Level benefits.
Benefits are valid for as long as you are in a specific Program Level. If you move down a Reward Level, your benefits change accordingly.

Does my Program Level expire?

Your Program Level is good for the calendar year in which you qualify for that Level and the following calendar year. After that, annual requalification is required.

I’ve made a purchase before joining, will this count towards my Reward Level status?

Your Annual Qualifying Spend starts accruing the day you join the program.

What happens if my purchase is returned or cancelled?

Returned or cancelled purchases will be removed from your Annual Qualifying Spend and will not contribute towards your Program Level.

How do I check my status?

You can access your account profile here. You can also check your status in store by providing your phone number or email to our beauty experts.

What do I do if I think there’s an error in my status?

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Rewards:

How will I receive my rewards or view Program Level status?

You will be notified via email as you become eligible to redeem rewards. You can also view available rewards by logging into your online account.

How can I redeem a reward?

Please follow instructions in the email you received with your reward or under the My Reward section after logging into your online account.

How many rewards can I redeem at once?

You can redeem as many eligible rewards as you’d like!

How can I return a reward?

You can’t. Rewards are non-exchangeable and non-refundable.

Can I exchange my rewards?

No, rewards are non-exchangeable and non-refundable.

Do rewards expire?

Yes, please be sure to redeem your reward(s) within the calendar month of issuance.

How do I know the shipping status of my reward redeemed online?

You can check the shipping status by logging into your online account.

I did not receive an email with my birthday reward.

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Why can’t I redeem a reward?

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

Program Support:

Who can I contact for support?

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.

What do I do if I suspect someone of cheating or trying to game the program?

Please call Member Care at 1-800-355-6000 or write to us at team@bluemercury.com.