Welcome Home
Home, it's a word we've all heard a lot about
It's a place we've all been stuck.
Since we closed our doors, we've been thinking a lot about home.
(We've had a lot of time to think about it.)
Home is more than a place you live
–It's a place where you feel welcome. There is something about opening our doors that feels like we've actually arrived home.
Home is welcoming back our Bluemercury team.
Home is our brand partnerships, new and old as we can't do this alone.
Home is our clients, who are the reason we created our beauty haven.
Home is a bowl of treats for our four-legged friends who've been wondering where we've been.
Home is hope, and while this situation has elevated our anxiety and tested our creativity in home haircare, our spirit hasn't diminished.
While home may look a bit different, it's heart is in the same place and it's quarantine skincare regimen has kept us glowing.
We've missed you and want to see your friendly face, even if we can only see your eyes (btw your eyeshadow looks fabulous.)
We still talk your ear off (while 6 feet apart).
We Still know how to smile, with the perfect shade of lipstick under our face shields.
Most Importantly
We know when we enter these doors it feels like home for us and our fellow beauty lovers. That's why we started this company, to provide friendly, honest, expert advice for each and every client and we're inspired by you now more than ever.
We may be 6 feet apart, but we've never felt so close.
Welcome home
Our doors are open,
but only 5 at a time, please.
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Phased Approach
For the safety of our Bluemercury team and clients we will be opening stores based off of strict CDC recommendations ensuring we can provide over a safe environment.
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Store Capacity
We have reduced store capacity to 5 clients at a time in order to help aid in social distancing. We also ask clients to please stay at least 6 feet apart.
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Wear a Face Covering
In support of CDC recommendations we are requiring our Bluemercury team to wear a face mask and we are asking clients to do the same.
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No Touch Service
At this time we are not doing any makeup applications, our Bluemercury team are ready to demonstrate makeup applications using a face chart, discuss skincare needs, and share product information.
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Sampling
As an extra precaution, we currently are not able to make samples, nor are we able to have testers available but we do have sample packettes available and will be expanding our selection.
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Minimal Touch Payment
We’ve added protective shields to checkout areas, updated our checkout process, and altered payment steps to minimize touch.
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Increased Cleaning
Our Bluemercury team ensure that each store undergoes extra cleaning and is disinfected throughout the day, including increased personal handwashing.
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Contactless Curbside Pickup
Call your local store to place an order for contactless curbside pickup. Our Bluemercury team are happy to discuss skincare concerns and make product suggestions, your order will then be placed directly in your car when you arrive.
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Free Shipping
In order to provide you with a shopping experience that you are comfortable with we are happy to offer free shipping for any phone orders placed with a store.
Home is welcoming our Bluemercury Team Back safely
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Our Actions
Our top priority is supporting our Bluemercury team health & safety. With this in mind we have created wellness-check protocol and an accompanying heath support system.
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Wellbeing
Prior to leaving their home, our Bluemercury team are to ask themselves if they are feeling well and to check their temperature.
Upon arrival at the store team members will complete a wellness check (which includes a temperature check) with their managers.
It’s not just about physical health, managing stress is important in overall wellbeing. our Bluemercury team are recommended to get information from reliable sources like the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO).
Bluemercury Team Assistance is available for all team members to speak confidentially with a clinician if they need such help.
We may be 6 feet apart, but we've never felt so close.
Welcome home! Our doors are open.
Find Your Store
How It Works
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Call the available store to place your curbside pickup order with our Beauty Expert.
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Drive to the store, park near the entrance and call to confirm your arrival.
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Please have your ID ready, as we will ask to verify your order through your closed car window.
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Our Beauty Expert will deliver your order to your car, placing it in the trunk or through a rear window.
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Enjoy your beauty pick-me-up!
Here to Help
Our Beauty Experts are ready to discuss skincare concerns, make product suggestions and prepare custom samples. You may choose complimentary shipping to your home, or we are happy to meet you in front of the store for curbside pickup. Beauty Expert advice is just a phone call away!
Our Actions
Every Beauty Expert has been trained to ensure Bluemercury’s hygiene and store cleanliness standards are being met every day. As we continue to prioritize the safety of our clients and staff, we've taken extra measures to ensure a positive experience for everyone.
Temperature Check
All Beauty Experts are required to take a temperature check before entering our stores.
Face Shields and Masks
Beauty Experts are required to wear a company-provided face shield or mask.
Gloves
Gloves are required when Beauty Experts clean, process shipments and deliver curbside pickup orders.
Extra Cleaning
Our Beauty Experts ensure that each store undergoes extra cleaning and is disinfected throughout the day.
Cashless
In order to remain contactless, only credit cards and Bluemercury Gift Cards may be used for payment over the phone.
Samples
At this time, we are offering sample packets rather than creating samples in our stores.
As Always
We continue to take guidance from the Centers for Disease Control and Prevention and adhere to local policies.